Terms of Service

1. Acceptance of Terms

By accessing or using the CleanOps platform (“Service”), you agree to be bound by these Terms of Service. CleanOps provides field service management software designed for alarm and security businesses, including scheduling, dispatching, CRM, proposals, invoicing, and reporting. If you do not agree to these terms, you may not access or use the Service.

2. Account Registration

To use CleanOps, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Each account represents one organization. You must notify us immediately of any unauthorized use of your account.

3. Permitted Use

CleanOps is provided for managing field service operations including scheduling, dispatching, CRM, proposals, invoicing, and reporting for your business. You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to other accounts or systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the platform
• Use the Service to transmit harmful, offensive, or infringing content

4. Subscription and Billing

CleanOps operates on a subscription basis. Pricing details and plan options are provided during onboarding and are available on our website. All fees are non-refundable except as required by applicable law. By subscribing, you authorize recurring charges for your subscription term. We may update pricing with 30 days prior notice. If you do not agree to a price change, you may cancel your subscription before the next billing cycle.

5. Data Ownership

You retain full ownership of all data you input into CleanOps, including client records, job information, proposals, invoices, and any other business data. We do not sell your data to third parties. We process your data only to provide, maintain, and improve the Service. For details on how we handle your data, please refer to our Privacy Policy.

6. Intellectual Property

CleanOps, its name, logos, features, functionality, and underlying technology are owned by Clean Ops AI, Inc. and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or reverse engineer any part of the platform without our express written permission. Your use of the Service does not grant you any ownership rights in the platform or its content.

7. Service Availability

We strive for high availability and target 99.9% uptime for the CleanOps platform. However, we do not guarantee uninterrupted or error-free access. Scheduled maintenance windows will be communicated at least 48 hours in advance. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

8. Limitation of Liability

The CleanOps platform is provided “as is” and “as available” without warranties of any kind, either express or implied. To the maximum extent permitted by law, our total liability for any claims arising from or related to the Service is limited to the fees you paid to us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

9. Termination

Either party may terminate the subscription with 30 days written notice. Upon termination:

• You may export your data for 30 days following the termination date
• After the 30-day export period, your data will be permanently deleted from our systems
• We may terminate your account immediately if you violate these Terms of Service
• Any outstanding fees owed at the time of termination remain payable

10. Changes to Terms

We may update these Terms of Service from time to time. We will provide at least 30 days notice before any material changes take effect. Continued use of the Service after changes are posted constitutes your acceptance of the updated terms. Material changes will be communicated via email to the account owner.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising from these terms or the Service will be resolved in the state or federal courts located in Cook County, Illinois.

12. Contact

If you have questions about these Terms of Service, please contact us: